Buyer for a BPO company in Romania

Company to buy

• Revenue: EUR 5-50M
• Employees number: not decisive
• Preferred location of the target: Romania
• Reason for acquisition: Managers of this multinational company management has plans for buying or opening a BPO company in Romania in order to establish a presence there
• #CFIE ITB245

Overview of this buyer for a BPO company in Romania

The buyer is a large international company, focused on contact center and BPO solutions with over 18 years of experience. The buyer is consistently recognized as one of the leading global outsourcing companies. The buyer decided to establish its presence in Romania, therefore they are looking for a possibility to acquire an existing business in Romania focused on providing customer care solutions or BPO solutions. The management is interested in well-established companies with a successful history and recognizable market presence in the region.

Profile (strategy) of this buyer of BPO companies

The buyer is a global contact center outsourcing company delivering customer service solutions for companies across all industry segments. The company is capable to provide a multichannel approach, via voice, live chat, e-mail and social media management. By this, the company is able to grow lifetime customer loyalty for its clients and increase incremental revenue.

The buyer has over 10,000 employees with this number growing every year. The main activities that the company doe for its clients include:

• call centers
• social media management
• live chat support
• email support
• fraud protection
• back office administration

The company has many global clients from all industries. The company continues to grow, they currently operate offices in Canada, USA, Guatemala, The Philippines, and Jamaica.

Activities and products of the ideal BPO target

The buyer company is strong in business processes outsourcing (BPO), and this is the industry they are looking to expand by acquisition. As the company is expanding geographically, the management is picking countries to make a presence in. Currently, the focus is on Romania, where the management decided to set foot by acquisition if a suitable buyer will be found; if a target will not be found in reasonable time, the company will open a new branch on their own.

A well-suited target should be involved in customer care processes outsourcing, but any target focused on BPO will be considered. The revenue of the target is not decisive, the buyer has extensive funds available to fund acquisitions from small companies to large. The target should be financially stable and generate positive cash-flow.

The cooperation with the target after the acquisition is planned to be very close, and the management of the buyer thinks it will be beneficial for both sides.

Highlights of the buyer for a BPO company in Romania

• The buyer is an innovative contact center and BPO solutions provider
• The buyer’s management is looking to set foot in Romania by business setup or acquisition
• The ideal target for this buyer should have an established market position in Romania, good portfolio of clients and be financially stable

More information on this buyer for a BPO company in Romania

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