Call center company wanted in Europe

Call centre company to buy

• The sales of the call centre company to buy should be between 5m and 50m Euro
• The location can be anywhere in Europe (preferably Germany, Austria, Netherlands, Belgium, Switzerland)
• The call centre company should preferably focus on financial services, telecommunication or any other specific industry
• The call centre company should preferably focus on inbound calls
• Reason for acquisition: The buyer is a large firm backed with Private Equity that is growing a leading call centre services companies. It wants to further strengthen its position as a leading call centre company via acquisitions of further inbound call centre companies
• #CFIE ITB268

Strategy call centre buyer

A leading European call centre agency with revenues over €150 m wants to grow and acquire call centre inbound companies preferably in German speaking countries. The company is one of the larger call center operators in Europe with 15 locations in Central Europe. It is a strong outsourcing partner for its international customers. The buyer is an industry expert for customer services for numerous clients in different industries with extensive footprint in full-scale BPO.

The service portfolio ranges from covering parts of the customer communication to taking over all processes along a client’s value chain. The company operates independently with lean structures and new management. Additional liquidity has allowed necessary restructuring measures, designed to strengthen the competitiveness of the company and to drive the development of the corporate group towards a customer-centric value-added service provider. The call centre buyer is looking to buy a similar company in Europe. Preferably the company to be acquired should be located in Germany, Austria, Netherlands, Belgium or Switzerland.

Services call centre company buyer

The company is increasing its services and increasingly takes over entire value chains of customers. The range of services is growing but for the moment consists of:

• Consulting services (From professional campaign management to BPO strategies)
• Customer services (From helpdesks to complaints management)
• Sales services (From address cleaning to your after-sales service)
• Fulfilment services (Order, despatch and payment handling)

Call centre company wanted

The call centre company wanted should preferably focus on the telecommunication or financial services industry. Revenues of the company wanted should be above 5M Euro and the number of seats above 250. A preference is for the management of inbound calls.

Highlights call centre company

• The buyer is a company with a long history in the call centre industry
• The buyer finances its acquisitions with own funds and has sufficient capital available
• It focuses on call centre companies that have the ability to expand their services and grow in the full value chain
• The company to buy should be active as a call centre company
• The management of the target company should be able to stay or have the flexibility to leave after a handover to the buyer

More information on this call center company wanted in Europe

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