Artificial Intelligence company for sale in Southern Europe

• Revenue: > 2M EUR
• Location of the Artificial Intelligence company: Southern Europe (planning to grow into other European countries)
• Employees: > 30
• Reason for sale: The owners are looking for an investor that has the power to support the company in gaining new markets
• #CFIE ITS142

This Artificial Intelligence company is a market leader with its own solution and has developed a first class AI solution that helps companies to automate both frontend as well as backend solutions like customer services and helpdesk in various industries. The company has programmed bots (e.g chat) that take over work from employees or cooperate and increase the efficiency from the people. This happens especially in processes that are well designed. This enterprise mainly needs sales and marketing support to sell its high-quality product solution. This can be done via an investment where can be arranged an international sales channel or via a business sale to a larger consultancy company that has clients already across Europe. The owners are therefore open to various options for the sale deal to be done.

The company has developed an Artificial Intelligence solution for automation of helpdesk and customer services in various industries such as banking, insurance, utilities, hospitality, retail or telco. The products consist in a conversational AI platform using artificial intelligence that acts like a real human who helps enterprises to interact with their clients allowing employees and staff to be focused on other activities that bring value added to the company.

Customers use text messages or conversational interfaces such as WhatsAPP or Facebook Messenger in an attempt to interact with the companies they collaborate. But this has an impact on those companies’ customer center, the employees become very busy and loaded with repetitive tasks.  The solution provided by this company for sale can take away that burden, being able to manage conversations using the power of AI. It can solve problems as a help desk, place an order, describe some products and book a trip. Using a natural language as real people do, the company’s technology can take care of brands specific problems and in case a real human is necessary for that interaction, the software solution makes immediate contact with an employee capable and responsible for that specific task.  The product has connectors with several back ends such as Cisco, Expert System, Microsoft, Salesforce, Back Base and Avaya.

The interaction within the platform is very efficient due to the fact that the product connects with various information sources such as CRM, TT, Back End, Cognitive Data sources and uses this information to make mindful decisions. It can be used as a stand-alone platform or can be integrated with other connecting and contact technologies. Customers interaction can be either through a text channel or a voice channel. Thanks to the company’s products, customers can have a better experience receiving support anytime no needing to wait for an agent to take the call and being able to choose the channel of interaction (text, voice, social).

The company’s products help the clients and deliver solutions that supports the users in the following areas:

• ChatBOT tools: Conversational Engine, Analytics & Reporting, VoiceBot, Cognitive Contact Center (3C)
• Real-time Channels: Audio & Video Chat, Real Time Collaboration & Sharing, Recording, Email and SMS, Web Call Back, Social interface, Mobile & Web Messaging, IOT Assisted Service
• Multi-Channel Engagement: Proactive & Outbound Engagement, Web Customer Care, Expert Advisor, Voice2Chat, Customer Onboarding & Centricity,
• External Contact Center or CRM Connectors
• Consulting

• The company develops AI solutions for customer interaction
• The products increase customer satisfaction
• The owners are looking for an investor to help the company grow