Call center software company in Eastern Europe for sale

• Revenue: > 4M EUR
• Location of the Call center software company: Eastern Europe
• Profitability rate: 40%
• Employees:  50
• Reason for sale: The owner is not actively looking for a sale, but is open to discussing with interested parties
• #CFIE ITS126

The owner of a Call center software company in Eastern Europe is open to discussing with interested investors that want to invest in this solid company. The company has more than 20 years of experience in the market of software development for call center solutions and has developed very efficient products. The owner has managed to grow the business and has clients worldwide. The company has very high rates of profitability and has much potential to grow. A buyer or an interested investor that has strong resources and network could take the advantage of investing in this company that has a stable and diverse portfolio of clients.

The company delivers customized software products for a variety of business environments, but specifically for companies that activate in call center sector. Therefore, the major part of the company activity is to provide innovative business communications solutions based on Computer Telephony Integration such as Call Center Solutions, Teleconferences, IVR platforms, SoftSwitch, Telephony Conversations Recorders, Workforce and VoIP Gateways. The company’s product has all functionalities available from the first day of use, offering customers their preferred choice of communication, including voice, fax, e-mail, sms, web, social and IVR.  The functionalities of the telephony services are created in such a way to respond exactly to the client requests and the telephony workflow is entirely customized.

The software product comes in three modules that are sold together. The first module is practically the main interface that integrates all the communication tools. The components are flexible and scalable with the project’s changes or number of users. It combines multi-channels and work services into a single complex channel for the user. It has an open architecture that allows the user to adjust the call flows with the project and permits very easy the new upgrades. The second module defines the workforce management. It is necessary to design the workforce planning meaning which activity to be performed and by who, analysis and prediction of the volume of calls. A forecast of staffing requirement is also a must for an efficient activity. Analysis and monitoring tools of the application permit to see in real time any deviation from the plan that might appear and help the user to compare target with actual data. The last module of the application consists of a web-based platform that defines a ticketing system. The platform collects multi-channel requests such as emails, phone calls, chat and web requests and centralizes them into one ticketing system. This helps to organize multiple ticketing –channels and makes it easy to monitor.

Products developed and delivered by the company are as follows:

• Call Contact Center Solution
• Workforce Management
• Ticketing System

The company also provides services such as:

• Integration
• Preventive & Corrective Maintenance
• Technical Inspection & Analysis
• Training
• Consulting

The software solutions have tools that help the user to adapt the solutions’ behaviour, tools such as Web Monitoring Interface, Survey, Reporting and Monitoring.

• The company delivers customized software products for call center industry
• The company has packages of products and services tailored for the customer’s needs
• The owner is open to discussing with interested parties