Contact center solution software company in Europe for sale

• Revenue: > 8 million EUR
• EBITDA: > 2.5 million EUR
• Valuations demands: > 15 million EUR
• Employees: > 50
• Location: Europe
• Reason for sale: The owners want to grow the company in Europe, therefore are looking to talk to interested investors
• #CFIE ITS420

This is an interesting company that provides contact center solutions. The owners want to grow the business in Europe, therefore are looking to discuss with potential buyers about possible opportunities for M&A deals. The company for sale is a recognized player in the customer engagement sector providing technology solutions that enable organizations throughout the world to take the customer experience to the next level. The software application products developed by the team enhance the contact center platforms and are distributed worldwide by important vendors. The omnichannel solutions provided offer improved efficiency to contact center operations. The company’s revenue is continuously growing and it has a high EBITDA rate, which could be very attractive to many buyers. A potential buyer could be a larger call center/BPO company that has a broader customer base.

The company for sale has more than 30 years of presence on the market. It is active in providing contact center solutions that optimize processes and improve workforce management. The company develops software solutions for vertical markets, builds custom-designed software that enhances the customer experience, enables digital transformation, and provides specific unified communications and collaboration tools. The team is formed of more than 50 highly skilled competent engineers, project managers, sales and business consultants, software developers, implementation personnel, and service desk officers. The enterprise has a strong balance sheet, in recent years international sales have grown by more than 60% and today favorable conditions for digital transformation create the proper environment for further international expansion.

Customer experience is one of the most important aspects of a business because it describes the competitive advantage and ensures the long life of the enterprise. The company for sale delivers contact center platform solutions that allow organizations to provide high-quality customer engagement. These solutions also provide the necessary tools to organize the contact center efficiently. The infrastructure is provided by Aspect Software and Cisco, two names that are well-established in the contact center infrastructure field because they deliver technology specifically designed to optimize the operational processes of contact centers. The team customizes each platform according to the customer’s unique requirements. The company’s solutions establish interconnection between the contact center and the CRM system applications. They also enhance the contact center with external interaction channels like web chat, video calls, social media, web collaboration, and web call-backs. To optimize business processes such as telesales and collections, the company provides products for campaign management and uses tools such as sophisticated list manipulation and a campaign strategy builder.

The company provides the following solutions for customer communication and contact center optimization:

• Contact center infrastructure and platform
• Web engagement
• Customer self-service
• CRM system integration
• Workforce optimization
• Business intelligence reporting
• Recording and agent quality management
• Campaign list management

It also delivers services such as professional and managed services, support, and maintenance.

• The company for sale delivers contact center solutions
• These solutions enhance the customer experience, enable digital transformation and provide specific unified communications and collaboration tools
• The company has a stable presence on the market and has established high rates of growth
• The owners are looking to talk with potential investors that are interested in growing the business in Europe