Online chat software company in Europe for sale

• Revenue: around 5M EUR
• Employees: > 60
• Profit: > 1.8M EUR
• Location of the Online chat software company: Europe
• Reason for sale: The owners want to grow the company in Europe, therefore are looking to talk to interested investors
• #CFIE ITS324

The company for sale is privately owned and is operating in software development sector. It is a technology enterprise specialized in developing web based products and information systems dedicated to small to large sized organizations. The company has open business office in 3 countries from where it services more than 30.000 clients worldwide. The team is formed of more than 60 people highly skilled and trained in various technologies. The company’s product portfolio is very wide and includes diverse range of projects, from small individual websites, to large, full-scale corporate intranets. The team developed a help desk software which is a multi-channel customer service solution that offers a large range of help desk and live chat features. The solution increases customer satisfaction and business profitability. The chat capabilities that are combined with ticketing and strong automation enable organizations to offer outstanding support for their customers. The company is very profitable; it records around 5M Euro revenue with more than 1.5M profit. The owners are not searching actively for a buyer, but in case there will be a common interest they are open to talk with serious parties that can prove synergy. CFIE has no mandate with the seller, the potential buyer should give CFIE a buy-side mandate.

The company is involved in developing various B2B cloud applications. It has more than 15 years of presence on the market and is experienced in delivering high-class international projects. It was established as a software development company with a focus on creating the best-in-class products. The team works also as a custom design group that develops multi-functional web based applications. The service provided is total and includes phases such as consultation, planning, prototyping, project realization and delivery as well as support and maintenance. There is a continuous effort to release new products and updates for the existing suites. There is always offered the latest, most current version of a product. The software is addressed mostly for e-commerce sector and helps merchants to manage their business in an efficient and competitive way.

The online chat software enables a company to stay in close relationship with its customers and ensure they are satisfied with the services provided. The solution is unique on the market due to its multi-channel communication approach that improves customer service and increases work efficiency. All its features support channels such as email, live chat, social media, knowledge base, voice calls. The solution enables the service provider to reach its customers on the preferred channels they mostly use. The platform offers a live chat functionality that will increase customer experience and will build loyalty. It contains a package of productivity tools that enable the team to answer and resolve queries in a faster and easier way, every customer interaction being managed very smooth and with great professionalism. Because it offers useful reporting features and process automation it reduces time spent on email. It is simple to use, with outstanding functionalities and easy to integrate in customer’s own system due to the API provided.

The company for sale develop an online chat software solution that allows organizations to improve customer service. The company also offers services such as software development, design, consultancy, digital marketing strategy, maintenance and support.

• The company is a software development enterprise
• The company provides an Online chat software solution
• The solution helps organizations to improve customer service
• The owners are open to talk with serious buyers that can prove synergy